PRIVACY POLICY WWW.CASAPALMASHOP.COM
This privacy policy is valid for the website www.casapalmashop.com
1. IDENTIFICATION DATA
In compliance with the duty of information contained in article 1 of Law 6 of 2002 on Access to Information and Electronic Commerce, the following data is reflected below: the company that owns the web domain is MV SERVICES S.A. (hereinafter CASAPALMA), a public limited company organized and existing in accordance with the laws of the Republic of Panama registered in the Public Registry of Panama with contact email: casapalma@gmail.com
2. USERS
Access and/or use of this portal CASA PALMA The creator of the website www.casapalmashop.com grants the status of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applicable independently of the General Conditions of Contract that may be mandatory.
3. USE OF THE PORTAL
Www.casapalmashop.com provides access to a multitude of information, services, programs or data (hereinafter, "the contents") on the Internet belonging to CASA PALMA The USER is responsible for the use of the website, the creator of the website or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or content. In this registration, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER may be provided with a password for which he/she will be responsible, and undertakes to use it diligently and confidentially. The USER undertakes to make appropriate use of the content and services (such as chat services, discussion forums or newsgroups) that the USER provides. CASA PALMA The creator of the website offers through its portal and by way of example but not limited to, not to use them to (i) engage in illicit, illegal activities or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or in violation of human rights; (iii) cause damage to the physical and logical systems of MIXO, the creator of the website, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. CASA PALMA The creator of the website reserves the right to remove any comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or security, or that, in its opinion, are not suitable for publication. In any case, CASA PALMA, the creator of the website, will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.
4. DATA PROTECTION
CASA PALMA The creator of the website complies with the guidelines of the American Convention on Human Rights (ARTICLE 11), the Organization of American States (OAS) (Comparative Study: Data Protection in the Americas. CP/CAJP-3063/12. April 3, 2012) on Privacy and Protection of Personal Data and the Draft Law currently in the Cabinet Council, and ensures the correct use and processing of the user's personal data. To this end, along with each form for collecting personal data, in the services that the user may request from CASA PALMA, creator of the website, the user will be informed of the existence and acceptance of the particular conditions for the processing of their data in each case, informing them of the responsibility for the file created, the address of the person responsible, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of the processing and the communication of data to third parties, if applicable. Likewise, CASA PALMA, creator of the website, informs that it complies with the guidelines of the Information Society Services and Electronic Commerce and will request your consent to the processing of your email for commercial purposes at all times.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY
CASA PALMA CASA PALMA, creator of the website www.casapalmashop.com, by itself or as an assignee, is the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by CASA PALMA, creator of the website or its licensors. All rights reserved. Pursuant to the provisions of the Draft Law on Intellectual Property that is in the Cabinet Council, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of CASA PALMA, creator of the website, is expressly prohibited. The USER undertakes to respect the intellectual and industrial property rights owned by CASA PALMA, creator of the website. The USER may view the elements of the portal and even print, copy and store them on the hard drive of his/her computer or any other physical medium, provided that this is solely and exclusively for his/her personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system installed on the pages of CASA PALMA, creator of the website.
PAYMENTS
The customer is obliged to pay for the purchase order made through the portal www.casapalmashop.com in full. Payment is made by VISA or MasterCard credit or debit card and bank transfers.
ORDER POLICIES
The client must provide the complete address details of the recipient. If the client does not have the complete address, the client may be assisted in finding the address, provided that it is a business address, company or place that, due to its commercial, assistance or governmental nature, is of public interest, and for these purposes the client must provide at least the telephone number, email and name of the contact.Casa Palma reserves the right to not provide information to the client if the latter has provided partial or misleading information about his or her identity.
CANCELLATIONS
Once the Purchase Order has been sent and processed through our portal, cancellations are not accepted.
LIMIT AND LIABILITY
Use of cards without the owner's authorization or stolen cards: We are not responsible for purchases made with credit cards without prior authorization from the owner or stolen cards; it is understood that the person who makes the purchase is fully authorized to make the transaction and, therefore, we cannot refuse to process it. Making transactions over the Internet without the owner's prior consent or with stolen cards constitutes fraud which is punishable by Panamanian law. Unrecognized payment due to disagreements with the service or lack of knowledge of the method of payment: We send information via email to our clients regarding our credit card payment providers. We are affiliated with a Financial Institution with high standards at a regional level, which provides us with credit card payments, acting as its only responsibility to be a safe collection agent for our clients with the bank that issued the card. You are informed that the purchase charge will appear on your account statement under the name MV SERVICES S.A. We do not accept under any circumstances any payment not recognised by the customer due to lack of knowledge of the payment method or disagreements with the delivery. The fact of filing a claim with the bank, thereby ignoring your purchase, implies a suspicion of potential fraud; therefore, with the order information and the recipient's signature of receipt of the order, there will be sufficient evidence to support the claim filed. It will then be vitally important that the customer always contacts us to clarify any point.
CONSUMER PROTECTION
We are committed to complying with the provisions of the “Consumer Protection and Defense of Competition” Law, as well as other laws of the Republic of Panama that protect the guidelines regarding privacy policy.
NOT FORESEEN
Any situation not covered by these policies will be resolved by our Customer Service Center. At all times, compliance with our agreements will be verified under the philosophy of maximum customer satisfaction, with the understanding that there will be external agents that will prevent us from fulfilling our purpose.